topic Re: Skq Q box noise in Sky Q

Skq Q box noise

jed1970 — Fri, 13 Dec 2024 11:50:43 GMT

Had sky Q fitted on 5th december, last few days started humming which is getting louder and very irritating. also unit is hot when in standby and not recording, just not impressed and the thing will go in the bin at this rate. took a month to be fitted after hd box failed and now this

Re: Skq Q box noise

Ellie_TV — Fri, 13 Dec 2024 11:54:15 GMT

@jed1970 wrote:
Had sky Q fitted on 5th december, last few days started humming which is getting louder and very irritating. also unit is hot when in standby and not recording, just not impressed and the thing will go in the bin at this rate. took a month to be fitted after hd box failed and now this

Follow the troubleshooting here:

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-is-warm-to-touch-or-noisy/articles/sky-q-box-warm-or-noisy

If your box continues to be noisy then Sky should offer a free replacement. This will normally be sent via courier for you to swap on the doorstep. If you do this then remember to remove your viewing card from the old box and make sure you get the correct power supply with the new box.

Re: Skq Q box noise

xenon81 — Fri, 13 Dec 2024 14:52:53 GMT

There are a few versions of Sky Q boxes. and some do make a slight humming sound which can be irritating. Also those that don't have an external power supply get quite warm but this is normal.

Re: Skq Q box noise

MightyQuinn — Fri, 13 Dec 2024 15:01:45 GMT

Posted the exact question again. https://helpforum.sky.com/t5/Sky-Q/SKY-q-box-is-making-annoying-hum-and-hot/m-p/4850747#M679963