topic New sky q box in Sky Q

New sky q box

Geordiesteve — Thu, 12 Dec 2024 19:01:08 GMT

we've just received a new sky q box. Set it up, checked post code is correct but still getting news from London. How we change it?

Re: New sky q box

oldfella — Thu, 12 Dec 2024 19:04:48 GMT

@Geordiesteve wrote:

we've just received a new sky q box. Set it up, checked post code is correct but still getting news from London. How we change it?

Hi @Geordiesteve

where did you check your post Cade was correct??

Re: New sky q box

Geordiesteve — Thu, 12 Dec 2024 19:06:24 GMT

Checked on my details for account. I'm assuming that's where you check it?

Re: New sky q box

oldfella — Thu, 12 Dec 2024 19:18:08 GMT

@Geordiesteve wrote:

Checked on my details for account. I'm assuming that's where you check it?

When you said "still getting news from London "

in your original post @Geordiesteve

was this happening in your original box?

If so exactly what area are you in and what news are you receiving?

Re: New sky q box

Geordiesteve — Thu, 12 Dec 2024 19:29:28 GMT

We're in newcastle and had regional news from there before box was changed. Now it's London?

Re: New sky q box

oldfella — Thu, 12 Dec 2024 19:34:30 GMT

@Geordiesteve wrote:

We're in newcastle and had regional news from there before box was changed. Now it's London?

Hi @Geordiesteve

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: New sky q box

Geordiesteve — Thu, 12 Dec 2024 19:48:54 GMT

Thanks for advice. I've tried it twice and still on London?

Maybe a phone call tomorrow will sort it.