topic Re: Terrible Customer Service once again in Sky Q

Terrible Customer Service once again

Anonymous — Wed, 11 Dec 2024 22:36:11 GMT

Issue's with my Sky Q Box losing sound intermittently sound comes back on after rebooting the box!! Sky told me I need a replacement box which would be sent out by DPD I told Sky not to proceed with the order due to previous issues with DPD who I would never have any dealings with again however despite Sky saying they wouldn't place the order they've done it!!!!!! Sky really are an absolutely awful company who seem to have great fun in doing the complete opposite to what is asked. I want to raise a complaint regarding this but appears that you can't seem to raise one.....can anyone help please and also has anyone had issues with Sky Q losing sound?

Re: Terrible Customer Service once again

Mark39 — Wed, 11 Dec 2024 22:39:59 GMT

So you want to complain about Sky arranging to send you a Sky box to replace one you've reported as faulty?

Re: Terrible Customer Service once again

PandJ2020 — Wed, 11 Dec 2024 22:47:26 GMT

They only use DPD.

The alternative would be an engineer visit - but they are pretty much snowed under atm.

Re: Terrible Customer Service once again

Anonymous — Wed, 11 Dec 2024 23:45:05 GMT

I certainly do as they was told not to send one but they have done the complete opposite

Re: Terrible Customer Service once again

Anonymous — Wed, 11 Dec 2024 23:49:00 GMT

Thanks for your reply They told me they only use DPD but as a company DPD are not a company that I wish to have dealings with anymore and as for an engineer appointment what's the point. Sky's equipment is useless plain and simple it constantly goes wrong and has to be replaced

Re: Terrible Customer Service once again

GD1 — Thu, 12 Dec 2024 01:02:57 GMT

@Anonymous Millions of Sky Q customers would disagree.

There may be times when a 8 year old box may fail, but to say it's useless is stretching it a bit.

If you have a faulty box Sky will need to replace it, you grinding an axe with a delivery company is not Sky's fault.

If the box isn't replaced and they won't send an engineer then that is the only choice you have.

Re: Terrible Customer Service once again

TimmyBGood — Thu, 12 Dec 2024 09:25:57 GMT

@Anonymous

Where a company on the scale of Sky has a complex logistics system involving a particular courier, realistically it's unreasonable to expect a call centre operative to be able to provide an alternative: it's not like they can collect a box from a warehouse and walk it to a post office themselves. For a start, there's a fair chance the relevant storage facility is in a different country.

Re: Terrible Customer Service once again

TimmyBGood — Thu, 12 Dec 2024 09:23:24 GMT

@Anonymous wrote:

Sky's equipment is useless plain and simple it constantly goes wrong and has to be replaced

With tens of millions of devices deployed, a very small percentage of failure is a whole lot of hardware. On the whole, Q boxes are extremely robust, but starting to show their age.