topic Re: no programmes at all on TV in Sky Q

no programmes at all on TV

patricia+dimery — Mon, 09 Dec 2024 18:06:14 GMT

no programmes at all on TV just the opening HDMI1 but nothing else. tried contacting Sky but got no help whatsoever from the people at the other end, who can hardly speak English. I was told 5 days ago that someone would be here today to fix this problem but n o one appeared. after a 20 minute call i was told to ring back in 2 days (what for i dont know) as everyone is of the opinion that it is the Sky box that needs replacing. I did lose my temper and called them liars, charlatans, etc. but it didn't make any difference. so at the age of 82 and with n o immediate family i am destined to sit and brood over things that aren't important instead of watching something slightly interesting on TV. congratulations sky !!!!!!!!!

Re: no programmes at all on TV

Addie15 — Tue, 10 Dec 2024 08:37:06 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: no programmes at all on TV

patricia+dimery — Wed, 11 Dec 2024 09:58:36 GMT

thank you for all your help on the matter. things seem to be moving along and it will prove to be a mistake on the part of Sky as at 82 years and only owning one TV, why would i want two boxes. once again thank you.

Re: no programmes at all on TV

patricia+dimery — Sat, 14 Dec 2024 12:47:34 GMT

still no action from Sky about the box but fortunately my 12 year old neighbour managed to get the tv going but the box is still doing what it likes, sometimes recording and sometimes not. i have never received such bad service from Sky after being a customer for over 20 years.