topic Q box not responding to anything , tried lots of the suggestions but it does not react in anyway . in Sky Q

Q box not responding to anything , tried lots of the suggestions but it does not react in anyway .

Rhona7 — Tue, 10 Dec 2024 19:16:27 GMT

I have turned off and on disconnected , held standby button and disconnected. There is the blue circle light and red as it will not switch on .
as it is the main box I am not able to access sky in any room . Please give me an option that works as it is very frustrating and I have very little spare time .

Re: Q box not responding to anything , tried lots of the suggestions but it does not react in anyway

oldfella — Tue, 10 Dec 2024 19:29:58 GMT

@Rhona7 wrote:

I have turned off and on disconnected , held standby button and disconnected. There is the blue circle light and red as it will not switch on .
as it is the main box I am not able to access sky in any room . Please give me an option that works as it is very frustrating and I have very little spare time .

Hi @Rhona7

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

Re: Q box not responding to anything , tried lots of the suggestions but it does not react in anyway

Rhona7 — Fri, 13 Dec 2024 11:57:38 GMT

The reply helped me try all options, as it happens, my box was stuck on standby so nothing would resolve . I received a new box very quickly the next morning having spoke to a person at sky . I got the number from the end of the link so that was my saviour . All sorted now , big thanks to all.