topic Re: Fed up with the service in Sky Q

Fed up with the service

Lisa283 — Tue, 10 Dec 2024 18:52:41 GMT

I want to actually speak to someone on the phone as I've found the sky assist chat absolutely useless.
is there a number someone can provide me with to speak with an actual person?
thanks

Re: Fed up with the service

Daniel0210 — Tue, 10 Dec 2024 18:55:22 GMT

@Lisa283

Perhaps if you elaborate we can maybe help you.

If you still need to speak to Sky then from a Sky Talk landline or a Sky mobile dial 150 to call Sky (free) or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Fed up with the service

PandJ2020 — Tue, 10 Dec 2024 18:55:24 GMT

What's the issue you're trying to resolve?

Re: Fed up with the service

Lisa283 — Tue, 10 Dec 2024 19:10:44 GMT

I've been without any satellite signal on both my boxes for the last 7 weeks but finally managed to speak with someone last weekend who said the earliest an engineer can come out in the 2/1/2025.
one since been looking at other companies and I want to speak with someone about changing the package, price or just cancelling the entire subscription. Being a member for the last 13 years I'm not happy with the service. After finding a supplier £70 a moth cheaper, I want to discuss my best options

Re: Fed up with the service

PandJ2020 — Tue, 10 Dec 2024 19:13:39 GMT

Then post #2 applies.

There has been a huge surge of dish issues following last week's storm - thus the delays.

You can ask for a credit once the issue is fixed but that may only cover the period from when you reported the issue.

It's unlikely Sky will be able beat (or even match) a new customer offer from a competitor.

Re: Fed up with the service

Lisa283 — Tue, 10 Dec 2024 19:38:11 GMT

The problem happened 7 weeks ago!
I no which is why I would like to speak to someone over the phone.
do you no a number? I've been trying to one I used when I finally got through before hand but I wanted a number to call 😩

Re: Fed up with the service

PandJ2020 — Tue, 10 Dec 2024 19:39:03 GMT

The number is on their help page: https://www.sky.com/help/home

Click on 'Need more help?'

Re: Fed up with the service

Chodley — Tue, 10 Dec 2024 21:15:41 GMT

@Lisa283 wrote:
The problem happened 7 weeks ago!
I know which is why I would like to speak to someone over the phone.
do you know a number? I've been trying to one I used when I finally got through before hand but I wanted a number to call 😩

It's in post #2 like he said. If we post a whole phone number here it gets censored but he said there where to find it.

7 weeks is wild. Personally I'd be tempted by the £70 cheaper offer. Sky won'

Re: Fed up with the service

Margaret71 — Fri, 13 Dec 2024 09:30:59 GMT

My sky mini box went off and I have been trying to fix this since 5 30 this morning phoned sky no joy and tha assistant keeps asking the same questions I am not a t v engineer what a disgrace people pay bills and can't

Re: Fed up with the service

MightyQuinn — Fri, 13 Dec 2024 10:01:12 GMT

Hi @Margaret71 It sounds like you may be clashing with the Standby Settings.

Re: Fed up with the service

Bindyken — Fri, 12 Sep 2025 17:43:46 GMT

I have called them around ten times over the last few days, waiting so long to be answered. Even then they haven't been able to help. So frustrating. I'm also usually put through to an offshore call centre who can't help and eventually transfer me to a UK one. Get your act together Sky!

Re: Fed up with the service

Chodley — Fri, 12 Sep 2025 20:24:14 GMT

What about?