topic Re: Phone number - for a Human at Sky in Sky Q

Phone number - for a Human at Sky

WakeM — Tue, 10 Dec 2024 10:53:45 GMT

Every phone number on the sky website is automated.

Is there a phone number for sky customer service to speak to a human?

Re: Phone number - for a Human at Sky

GD1 — Tue, 10 Dec 2024 10:57:04 GMT

@WakeM There is no other number that bypasses the automation, if there were it would be pointless having it present in the 1st place.

Re: Phone number - for a Human at Sky

WakeM — Tue, 10 Dec 2024 10:58:10 GMT

So Sky does not have humans on the end of phone for faults?

Re: Phone number - for a Human at Sky

PandJ2020 — Tue, 10 Dec 2024 11:09:26 GMT

@WakeM wrote:
So Sky does not have humans on the end of phone for faults?

They do.

What's the fault you have?

Re: Phone number - for a Human at Sky

WakeM — Tue, 10 Dec 2024 11:13:37 GMT

Its a fault that i need to speak to a sky cust service for

I have covered all help guides and FAQ and reboots, reactivation, software update etc.

I now need to speak to a human and need a phone number.

If they have zero customer support via phone thats enough to go elsewhere when contract ends for me.

Only 6 months ago I know I called and spoke to someone

Re: Phone number - for a Human at Sky

PandJ2020 — Tue, 10 Dec 2024 11:20:25 GMT

Ok, you'll have to persist in calling until you connect with someone. Wait times can be around 45 minutes.

Re: Phone number - for a Human at Sky

xenon81 — Tue, 10 Dec 2024 11:21:27 GMT

Phone based customer service is still available. What problem are you having when trying to get through?

Re: Phone number - for a Human at Sky

WakeM — Tue, 10 Dec 2024 11:25:55 GMT

Can you give me the number please - i don't mind waiting.

The ones i've tried: ending in 2515 and 4830 and 1018 are just automated and do not take you through to someone.

Whats the right phone number?

Re: Phone number - for a Human at Sky

WakeM — Tue, 10 Dec 2024 11:27:39 GMT

All lines take you through automated stages - at no point on any call does it allow you to join a queue to speak to a person.

What phone number does have cust service people on the end of a phone?

Re: Phone number - for a Human at Sky

PandJ2020 — Tue, 10 Dec 2024 11:30:01 GMT

The official number is here: https://www.sky.com/help/home

Click on 'Need more help?'.

It may be useful to detail your issue here as we may be able to comment.

Re: Phone number - for a Human at Sky

WakeM — Tue, 10 Dec 2024 11:31:32 GMT

Thanks but that link only gives me the phone numbers that are automated. Please can you just let me know the phone nunmber to ring?

Re: Phone number - for a Human at Sky

PandJ2020 — Tue, 10 Dec 2024 11:39:14 GMT

@WakeM wrote:
Thanks but that link only gives me the phone numbers that are automated. Please can you just let me know the phone nunmber to ring?

There is no other number. All lines are automated.

Re: Phone number - for a Human at Sky

WakeM — Tue, 10 Dec 2024 11:41:24 GMT

OK - so there is no waiting in a queue and eventually getting through to a human?

There iss no phone number at all?

Re: Phone number - for a Human at Sky

PandJ2020 — Tue, 10 Dec 2024 11:46:20 GMT

@WakeM wrote:
OK - so there is no waiting in a queue and eventually getting through to a human?
There iss no phone number at all?

Of course. You have to nagivate the IVR to avoid it hanging up.

Re: Phone number - for a Human at Sky

WakeM — Tue, 10 Dec 2024 11:51:24 GMT

I have going through all options and at no point reach an option of holding to speak to someone. I have spent all morning on this - which phone number do you know will allow you to get through - none I have tried (repeatedly do).

Re: Phone number - for a Human at Sky

PandJ2020 — Tue, 10 Dec 2024 11:52:47 GMT

Use the number from the link I gave you - that's the official number.

I believe staying silent may connect you to an agent.

I still recommend you giving details of your issue here (it may be quicker).

Re: Phone number - for a Human at Sky

WakeM — Tue, 10 Dec 2024 11:55:13 GMT

hanks for your advice

Re: Phone number - for a Human at Sky

Erick — Wed, 18 Dec 2024 12:07:57 GMT

I need to speak to someone

Re: Phone number - for a Human at Sky

PandJ2020 — Wed, 18 Dec 2024 12:58:07 GMT

@Erick wrote:
I need to speak to someone

Go ahead and call then?

Re: Phone number - for a Human at Sky

Laing1 — Wed, 18 Dec 2024 17:07:32 GMT

@Erick wrote:

I need to speak to someone

@Erick You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag