topic Re: New remote in Sky Q

New remote

theglovers — Mon, 09 Dec 2024 18:57:40 GMT

Hi we had the engineer out today to solve our WiFi problem which hopefully is sorted, he mentioned we should get a up to date sky remote as we have the older one with the swirly bit in the middle, the engineer said if we contact you, you will send a new one out. Thanks in advance David

Re: New remote

twilight+princess — Mon, 09 Dec 2024 19:10:45 GMT

We're just fellow customers here so you'll need to call Sky - either 150 from a Sky phone line/mobile or click on the contact us link at the end of the page.

Re: New remote

oldfella — Mon, 09 Dec 2024 19:11:07 GMT

@theglovers wrote:

Hi we had the engineer out today to solve our WiFi problem which hopefully is sorted, he mentioned we should get a up to date sky remote as we have the older one with the swirly bit in the middle, the engineer said if we contact you, you will send a new one out. Thanks in advance David

Hi @theglovers

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

Re: New remote

theglovers — Mon, 09 Dec 2024 19:15:40 GMT

Thanks for link worked great thanks