topic Re: Disney plus SKYQ in Sky Q

Disney+ error something has gone wrong please try later

Bob119 — Mon, 09 Dec 2024 14:29:59 GMT

Unfortunately I'm still having the same issues, login fine , profiles fine when play something keep get message something has gone wrong please try later, never had issues before ? Please SKY , give us a fix to this issue . The app works on all other devices except SKY Q

Moderator note: Amended title to better reflect query

Re: Disney+ black screen

Bob119 — Sat, 07 Dec 2024 00:07:04 GMT

Hi Daniel

it hasn't worked for me on Sky Q, nothing seems to play Spider-Man , Deadpool /Wolverine, I can watch trailers , login fine and profiles are fine, content does not play and I get the message something went wrong, please try later.

software version has been updated to 09L

Disney premium no ads

Disney plus SKYQ

Bob119 — Sat, 07 Dec 2024 00:47:07 GMT

Unfortunately not able to watch Disney plus, have tried to refresh apps , update software to 09L

login is fine , profiles are listed but on trying to watch any programme get message sorry something went wrong please try again later.

is there anyone who can help fix this issue ?

Re: Disney plus SKYQ

Greenfingers001 — Sat, 07 Dec 2024 13:46:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney plus SKYQ

Bob119 — Wed, 11 Dec 2024 22:42:47 GMT

Unfortunately have been unable to get back to a Sky expert regarding the issue with streaming Disney plus, was invited to have a private chat ?

Re: Disney plus SKYQ

oldie59 — Fri, 13 Dec 2024 17:33:46 GMT

I'm having the same problem. It plays a trailer, then the program just stops.

I've only just signed up to Disney, and was fine last week, but not yesterday or today

Has anyone managed to fix it?

Re: Disney+ error something has gone wrong please try later

Supernanny15 — Sat, 14 Dec 2024 00:49:54 GMT

I'm also having the same problem it will play things I don't want to watch but not the things I do from my wish list it's been like this for about 1 week now . Is someone working on this problem?

Re: Disney+ error something has gone wrong please try later

Supernanny15 — Sat, 14 Dec 2024 01:05:05 GMT

This problem started for me when the advert for the new inside out series appeared it can't seem to get past it

Re: Disney+ error something has gone wrong please try later

Stfcnas — Sat, 19 Apr 2025 15:18:53 GMT

I'm getting this issue on my replacement Q box. Did Sky provide a solution, yes have tried all the suggested resets etc. Thanks

Re: Disney+ error something has gone wrong please try later

Kev8312 — Thu, 01 Jan 2026 15:49:24 GMT

How did you manage to get this resolved? Same happened to is today, thanks

Re: Disney+ error something has gone wrong please try later

Stfcnas — Thu, 01 Jan 2026 18:22:00 GMT

In the end it looked like the account being used was being used on too many devices.

We logged out from our tablets and other boxes and back up and running

Hope it helps

Re: Disney+ error something has gone wrong please try later

Kev8312 — Thu, 01 Jan 2026 19:50:35 GMT

Thanks, managed to get to the adverts and then the same Something went wrong message

Re: Disney+ error something has gone wrong please try later

Stfcnas — Thu, 01 Jan 2026 20:42:42 GMT

Did you try to remove the devices via the Manage Devices section on the app?

Re: Disney+ error something has gone wrong please try later

Stfcnas — Thu, 01 Jan 2026 20:43:58 GMT