topic Re: Sky box is connected to WiFi but says no network but it is working on other devices in Sky Q

Sky box is connected to WiFi but says no network but it is working on other devices

Chris419 — Sun, 08 Dec 2024 18:41:10 GMT

I turned the sky box off at the mains accidentally and it took absolutely ages to come back on. When it did all recordings had gone. It won't connect to Internet now at all. Sky box is connected to WiFi but says no network but it is working on other devices. We've also tried connecting it via a cable, but still having no luck?

Re: Sky box is connected to WiFi but says no network but it is working on other devices

Chodley — Sun, 08 Dec 2024 20:15:39 GMT

You have to do a full network reset if you change to ethernet.

The fact the recordings disappeared suggests maybe a serious problem.

Re: Sky box is connected to WiFi but says no network but it is working on other devices

Laing1 — Sun, 08 Dec 2024 20:21:47 GMT

@Chris419 wrote:

I turned the sky box off at the mains accidentally and it took absolutely ages to come back on. When it did all recordings had gone. It won't connect to Internet now at all. Sky box is connected to WiFi but says no network but it is working on other devices. We've also tried connecting it via a cable, but still having no luck?

@Chris419 Have you tried rebooting your main Q box again ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions