topic Re: Cancelling in Sky Q

Cancelling

Cazdickson — Sun, 08 Dec 2024 15:01:59 GMT

Hi people I am trying to cancel my sky as its getting to expensive phoned them up to give 31 days and they said I still have to pay for 2 more years as I'm still in contract which I find outrageous they also haven't cancelled anything just not sure what to do now. Thank you Caz

Re: Cancelling

PandJ2020 — Sun, 08 Dec 2024 15:17:15 GMT

If you are within a minimum term contract then you indeed cannot cancel.

However, are you sure it's 2 years and not 2 months?

Re: Cancelling

Cazdickson — Sun, 08 Dec 2024 15:30:03 GMT

Yah I was told I'm in contract till 2026

Re: Cancelling

MightyQuinn — Sun, 08 Dec 2024 15:49:32 GMT

Hi @Cazdickson Did you try to reduce your subscription to the minimum package for the remaining term. I would try again on a week day but even if they agree to cancel (unlikely), the minimum you can hope for is a vast early termination fee.

Re: Cancelling

PandJ2020 — Sun, 08 Dec 2024 16:05:00 GMT

@Cazdickson wrote:
Hi
Yah I was told I'm in contract till 2026

Check the in contract expiry dates of your subscriptions in your account.

If they say it's 2026 then you must have quite recently agreed a new term?

Re: Cancelling

oj01 — Sun, 08 Dec 2024 17:48:00 GMT

@PandJ2020 wrote:
@Cazdickson wrote:
Hi
Yah I was told I'm in contract till 2026
Check the in contract expiry dates of your subscriptions in your account.

If they say it's 2026 then you must have quite recently agreed a new term?

Baring in mind that 2026 is only 13 months away.