topic Re: Connection dropping on Vodafone internet in Sky Q

Connection dropping on Vodafone internet

Claire209 — Fri, 06 Dec 2024 18:59:57 GMT

I seem to be having issues with streaming channels on my sky q box. The connection drops and having looked into settings it looks like network isn't connected.

not sure if there is a way to stop this happening? Or how to get it to connect after resetting, just has the x all the time.

Re: Connection dropping on Vodafone internet

Addie15 — Sat, 07 Dec 2024 10:00:51 GMT

Hi there, @Claire209. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection dropping on Vodafone internet

Slcmpc — Sat, 07 Dec 2024 13:04:57 GMT

Well worth contacting Sky. Vodafone and Sky components do not work well together. Sky will fix so please contact them. Since Sky fixed our system, the Internet connection has been perfect, better than ever.

Re: Connection dropping on Vodafone internet

Addie15 — Mon, 09 Dec 2024 10:06:56 GMT

Update-We we closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Connection dropping on Vodafone internet

Claire209 — Mon, 09 Dec 2024 13:08:32 GMT

Sorry the invite will have gone to my husbands address. Please can you send to mine