topic Re: Sky News - no HD in Sky Q

Sky News - no HD

Arold26 — Sat, 07 Dec 2024 08:35:36 GMT

So, why I am I no longer able to get Sky News in HD on channel 501? Have tried channel 881 but it says I need to upgrade, looked at other posts relating to this which say "answered" but no clear solution? Have tried the usual powering the box off and on and also a system reset, picture res is 2160p UHD, thanks in advance.

Re: Sky News - no HD

PandJ2020 — Sat, 07 Dec 2024 08:37:26 GMT

Do you have a HD subscription?

Re: Sky News - no HD

Arold26 — Sat, 07 Dec 2024 08:39:10 GMT

Yes, we do have a HD subscription and appear to have all other channels available in HD but not Sky News for some reason?

Re: Sky News - no HD

Addie15 — Sat, 07 Dec 2024 10:22:04 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Arold26.

Re: Sky News - no HD

Addie15 — Mon, 09 Dec 2024 10:22:02 GMT

Update-We we closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.