topic Re: Mr john watson in Sky Q

Mr john watson

Watson17 — Thu, 05 Dec 2024 18:26:37 GMT

Hi my sky q box is playing up can u replace it for me

Re: Mr john watson

oldfella — Thu, 05 Dec 2024 18:29:57 GMT

@Watson17 wrote:

Hi my sky q box is playing up can u replace it for me

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Mr john watson

Laing1 — Thu, 05 Dec 2024 18:30:55 GMT

@Watson17 wrote:

Hi my sky q box is playing up can u replace it for me

@Watson17 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag