topic Sky Q box is shutting down on start up in Sky Q

Sky Q box is shutting down on start up

Ginge3 — Thu, 05 Dec 2024 15:52:51 GMT

For a while now my box every time I turn it on before the picture reaches the tv the box shuts down and then is a pig to turn back on...?
my tv remote has never been connected but when I turn the tv off at night the Q box shuts down at the same time...? Just seems peculiar

Re: Sky Q box is shutting down on start up

Mr+Flibbles+86 — Fri, 06 Dec 2024 10:40:58 GMT

Hi there @Ginge3 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box is shutting down on start up

Addie15 — Sun, 08 Dec 2024 10:42:26 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.