topic Re: New sky box keeps getting stuck on standby in Sky Q

New sky box keeps getting stuck on standby

Andybaird1231 — Mon, 02 Dec 2024 15:24:37 GMT

This happened with the old box, and now happening wirh the new one. If i unplug wait and re plug in it starts working but happens every day.

Re: New sky box keeps getting stuck on standby

Greenfingers001 — Tue, 03 Dec 2024 09:08:42 GMT

Hi there @Andybaird1231 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New sky box keeps getting stuck on standby

Tom-W19 — Thu, 05 Dec 2024 09:20:30 GMT

Hi @Andybaird1231

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: New sky box keeps getting stuck on standby

Andybaird1231 — Thu, 05 Dec 2024 09:46:32 GMT

Yes mate still same issue, continuously having to reset the box

Re: New sky box keeps getting stuck on standby

Lisa-P1987 — Thu, 05 Dec 2024 10:54:22 GMT

Hi there @Andybaird1231 , I’ve escalated your post again to our Community Messaging team who will invite you to a private chat shortly and help you with this. Please engage with the chat to get support on this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New sky box keeps getting stuck on standby

Addie15 — Sun, 08 Dec 2024 09:45:12 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.