topic Re: Sky Q / WiFi Issue in Sky Q

Sky Q / WiFi Issue

Rob_C123 — Sat, 23 Nov 2024 11:24:42 GMT

For a couple of weeks we have been having problems with our devices and Sky Q mini boxes.

The two mini boxes upstairs will work for a minute or two at best. We have tried resetting and reconnecting loads of times. Also tried following some of the suggestions on the community discussions but nothing is helping.

We are definitely getting broadband in to the house as the main box downstairs is fine. It just doesn't seem to be working properly for anything else. We have a booster and have 4 green lights on that as well as on the main hub.

Re: Sky Q / WiFi Issue

Lisa-P1987 — Sun, 24 Nov 2024 11:47:52 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q / WiFi Issue

OwenChadd12345 — Sun, 24 Nov 2024 12:51:08 GMT

We are having the same problem , we have one mini box and a booster , the booster is also hard wired to the mini box, its the same setup weve had for a few years without issue .

Re: Sky Q / WiFi Issue

Lisa-P1987 — Sun, 24 Nov 2024 14:37:47 GMT

Re: Sky Q / WiFi Issue

Addie15 — Tue, 26 Nov 2024 14:41:38 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Q / WiFi Issue

Rob_C123 — Mon, 02 Dec 2024 18:55:57 GMT

I haven't replied as we are still waiting for the replacement booster that was going to be sent out to us.

TBH I am not convinced that the new booster will solve the problem as the internet keeps cutting out and we get a message on the tv with the main Sky Q box saying LAN cable is disconnected then it starts back up again.

Re: Sky Q / WiFi Issue

Rob_C123 — Wed, 04 Dec 2024 20:55:01 GMT

Still nothing. If I don't hear anything by tomorrow I'll be cancelling. Nearly a month now with no wifi or working mini boxes yet we are still paying for it.