topic Re: Reception in Sky Q

Reception

stevie1882 — Wed, 04 Dec 2024 15:45:26 GMT

No signal for quite a few sky channels, normal winter weather,getting fed up with this.

Re: Reception

Daniel0210 — Wed, 04 Dec 2024 15:48:57 GMT

@stevie1882
A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: Reception

oldfella — Wed, 04 Dec 2024 15:49:19 GMT

@stevie1882 wrote:
No signal for quite a few sky channels, normal winter weather,getting fed up with this.

Hi @stevie1882

If this a no Satellite issue

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q