topic My sky q box says that it cannot detect the viewing card. in Sky Q

My sky q box says that it cannot detect the viewing card.

SamFran71 — Wed, 04 Dec 2024 11:00:40 GMT

I have moved my sky q box and it now says it cannot detect the viewing card. I have re-inserted many times and rebooted but no change

Re: My sky q box says that it cannot detect the viewing card.

PandJ2020 — Wed, 04 Dec 2024 11:04:01 GMT

@SamFran71 wrote:
I have moved my sky q box and it now says it cannot detect the viewing card. I have re-inserted many times and rebooted but no change

Try cleaning the card's contacts with a soft cloth.

If it won't work then you may either need a new card or new Q box. Either will require a call to Sky...

Re: My sky q box says that it cannot detect the viewing card.

oldfella — Wed, 04 Dec 2024 11:12:35 GMT

@SamFran71 wrote:

I have moved my sky q box and it now says it cannot detect the viewing card. I have re-inserted many times and rebooted but no change

Hi @SamFran71

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.
Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.