topic SKY Q box stops working in Sky Q

SKY Q box stops working

AlastairBr — Wed, 04 Dec 2024 08:41:00 GMT

Hi,

I have a Sky Q box which has stopped displaying a picture and freezing - the screen goes black; remote won't work to switch it on and off; the only fix is to switch it off at the plug to reboot it (sometimes this needs to be done a couple of times to bring it back to life).

This was happening once or twice a month but is now happening up to three times a day (not just when watching live tv but when watching streaming services as well). Have checked the software and it is at the correct version (doesn't need updating)

I have tried the online virtual assistant which was useless for my problem.

Does anyone have an idea of how I can actually speak to someone to get the box replaced?

Re: SKY Q box stops working

AlastairBr — Wed, 04 Dec 2024 10:18:14 GMT

NVM, found the engineer booking form.

Thanks

Re: SKY Q box stops working

SueDorney — Tue, 17 Feb 2026 15:16:01 GMT

Where is the engineer booking form please? I have the same issue.

Re: SKY Q box stops working

Chodley — Wed, 18 Feb 2026 08:45:45 GMT

@SueDorney wrote:
Where is the engineer booking form please? I have the same issue.

Go through the box troubleshooter on the sky website