topic Re: No internet connection in Sky Q

No internet connection

Slcmpc — Tue, 03 Dec 2024 10:15:47 GMT

My Sky Q box keeps losing Internet connection. I have a Vodafone router and connect using Wi-fi. This is a continual problem but is worse now. Even the sky mini boxes have issues but they are usually connected to the Internet when the main box isn't. I have reset everything many times and usually, but not always, got an Internet connection but the main box quickly loses connection. What do I have to do to get this flaky system working reliably?

Re: No internet connection

Tom-W19 — Wed, 04 Dec 2024 08:37:51 GMT

Hi @Slcmpc

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet connection

Slcmpc — Wed, 04 Dec 2024 13:51:07 GMT

Engineer came around, nice guy, and installed a Sky booster. A few tweaks and all is up and running. Challenge, will it last? I believe so!