topic Re: Leaving sky in Sky Q

Leaving sky

Shar66 — Tue, 03 Dec 2024 17:20:42 GMT

Because of the price hike and no deals for excisting customers, iv decided to leave sky , as I'm comming to end of contract , will my sky Q , automatically cancel if I dont renew ,if I move broadband to another supplier

Re: Leaving sky

Ellie_TV — Tue, 03 Dec 2024 17:22:28 GMT

@Shar66 wrote:
Because of the price hike and no deals for excisting customers, iv decided to leave sky , as I'm comming to end of contract , will my sky Q , automatically cancel if I dont renew ,if I move broadband to another supplier

No, it won't automatically cancel. You need to contact Sky and give 31 days notice to leave, otherwise your current contract prices will revert to full price.

Re: Leaving sky

MightyQuinn — Tue, 03 Dec 2024 17:32:09 GMT

Hi @Shar66 Only your broadband (and telephone?) will automatically cancel on transfer to a new ISP. Don't tell Sky you are cancelling broadband/telephone as that will screw up the switching process. Leave that to your new ISP. Sky TV is not related to broadband.

Re: Leaving sky

Shar66 — Tue, 03 Dec 2024 18:34:16 GMT

So if my tv contract ends 5th jan same as broadband contract what will I do , new provider has contracted sky on switch for broadband and talk ...just confused on when to cancel the tv ?? Or do i just let it run till the 5th last date of contract

Re: Leaving sky

lettice — Tue, 03 Dec 2024 18:35:10 GMT

As @MightyQuinn mentions above, for your broadband you need to enable the current switch procedure. By calling a new ISP and they will engage cancellation of your Sky broadband.

To cancel your TV subscription, if you’re out of contract you will need to give Sky the required 31 days notice.
The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will provide contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
If you successfully cancel you should receive an acknowledgment email from Sky.
If you are cancelling Sky Q, return packaging will be sent out at the end of your notice period.
Make sure you keep your proof of posting.

Re: Leaving sky

Shar66 — Tue, 03 Dec 2024 18:38:53 GMT

So if my tv contract ends 5th jan should I tell them now ?

Re: Leaving sky

Shar66 — Tue, 03 Dec 2024 18:46:11 GMT

Got you now so 4th or 5th of December will give 31days notice for the 5th of jan contract end date ...great I'll ring on Thursday...thank you

Re: Leaving sky

MightyQuinn — Tue, 03 Dec 2024 18:50:08 GMT

@Shar66 wrote:
So if my tv contract ends 5th jan should I tell them now ?

Hi @Shar66 There is no harm having an overlap. If you give your 31 days notice on the 5th December, then there is a small risk that Sky will cut you off early, so no Sky TV over Christmas. I personally would wait until after Christmas, but then again I can afford the extra cost. Your choice.