topic Re: UH031 error with setting up UHD through Labgear splitter in Sky Q

UH031 error with setting up UHD through Labgear splitter

AshPion — Mon, 02 Dec 2024 20:59:18 GMT

I can't seem setup my UHD upgrade settings through my Sky Q box.
I have a 4K splitter that is a Labgear model. I have setup the EDID settings correctly for the maximum 4K output but I keep getting the same error UH031 message. I'm using all the right HDMI cables and the splitter utilises Cat6 cabling to transfer upto 60meters.

What am I doing wrong?

I have tried on multiple TV's bit still no luck and aI know the TV's are more than capable to handle UHD as I have Netflix account with UHD and it works beautifully with amazing picture quality.

Re: UH031 error with setting up UHD through Labgear splitter

Lisa-P1987 — Tue, 03 Dec 2024 10:28:27 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: UH031 error with setting up UHD through Labgear splitter

Lisa-P1987 — Thu, 05 Dec 2024 12:22:43 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks