topic Re: Subtitles stop working in Sky Q

Subtitles stop working

DFY — Mon, 02 Dec 2024 20:13:51 GMT

We have subtitles set to on via the accessibility menu however on many occasions when turning Sky Q on subtitles do not work, I have to unplug the Sky Q box & plug back in. When the box is ready to go again the subtitles are back. I am constantly having to do this process & it is Irrespective of whether I set subtitles to 'always on' via accessibility menu or have them turned off & only select when needed. Is this a known bug?

Re: Subtitles stop working

Tom-W19 — Tue, 03 Dec 2024 10:03:16 GMT

Hi @DFY

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Subtitles stop working

Lisa-P1987 — Wed, 04 Dec 2024 10:30:51 GMT

We are still looking to help you DFY . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Subtitles stop working

sdfadgfsdg — Fri, 06 Dec 2024 21:21:09 GMT

Ditto. I heave reached the end of my patience with reboots. I mainly use Sky Q via a Mini, and at one point thought it might have been a defective one, but have switched it out and still have problems. This has been going on for months. Come on Sky, you can do better than tihis....

MH.

Re: Subtitles stop working

Addie15 — Sat, 07 Dec 2024 11:25:57 GMT

Hi there, @sdfadgfsdg. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Subtitles stop working

Tom-W19 — Mon, 09 Dec 2024 13:11:03 GMT

Hi @sdfadgfsdg

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.