topic ITV not recording correctly in Sky Q

ITV not recording correctly

Brogues — Mon, 02 Dec 2024 20:04:36 GMT

Over the last week our Sky Q box won't record ITV HD correctly. When it records it is recording ITV from 22 hours before not the show we have selected. No other channel is having this probelm

I've done the reset and updated software still not working.

Anyone any other ideas?

thank you

Re: ITV not recording correctly

Tom-W19 — Tue, 03 Dec 2024 10:00:41 GMT

Hi @Brogues

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: ITV not recording correctly

Lisa-P1987 — Thu, 05 Dec 2024 11:24:22 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: ITV not recording correctly

Brogues — Thu, 05 Dec 2024 14:20:50 GMT

it is still happening and still need help

thank you

Re: ITV not recording correctly

Laing1 — Thu, 05 Dec 2024 16:24:53 GMT

@Brogues wrote:

Hi

it is still happening and still need help

thank you

@Brogues I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: ITV not recording correctly

Lisa-P1987 — Thu, 05 Dec 2024 16:28:47 GMT

Hi there, we do currently still have an active chat for you @Brogues You engaged with it 2 hours ago and we have responded, awaiting your reply now.

Re: ITV not recording correctly

Addie15 — Sat, 07 Dec 2024 14:53:02 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: ITV not recording correctly

Brogues — Sat, 07 Dec 2024 15:24:20 GMT

it still isn't recording and saying fail now

thanks

sarah

Re: ITV not recording correctly

Greenfingers001 — Sat, 07 Dec 2024 16:09:52 GMT

Hi there @Brogues , I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: ITV not recording correctly

Addie15 — Tue, 10 Dec 2024 08:27:35 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.