topic Re: Broken in Sky Q

Broken

Suzie20 — Mon, 02 Dec 2024 19:58:15 GMT

Trying to start tv up, was stuck on some random channel saying I didn't subscribe. Neither of my remotes worked. I switched everything off and now I've just got the No Signal jumping around my screen?

Re: Broken

oldfella — Mon, 02 Dec 2024 20:00:34 GMT

@Suzie20 wrote:

Trying to start tv up, was stuck on some random channel saying I didn't subscribe. Neither of my remotes worked. I switched everything off and now I've just got the No Signal jumping around my screen?

Hi @Suzie20

First make sure that the Television is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

Re: Broken

Daniel0210 — Mon, 02 Dec 2024 20:01:27 GMT

@Suzie20
A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

Re: Broken

Suzie20 — Mon, 02 Dec 2024 20:15:57 GMT

Hi,

I'm so technically challenged, but I know its on HDMI1.

Any idea how I rectify the problem? Thanks ☺️

Re: Broken

Suzie20 — Mon, 02 Dec 2024 20:19:16 GMT

I can't get it to green!
It's either Red or Amber?

Re: Broken

oldfella — Mon, 02 Dec 2024 21:06:04 GMT

@Suzie20 wrote:

I can't get it to green!
It's either Red or Amber?

Hi @Suzie20

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.