topic Re: Sky Q box keeps switching itself off? in Sky Q

Sky Q box keeps switching itself off?

Mich4F — Mon, 19 Jun 2023 19:46:12 GMT

When watching tv on sky q box whether it's live tv or from something I've recorded the screen goes blank and the box switches off. Any ideas why this is happening plz TIA

Re: Sky Q box keeps switching itself off?

oldfella — Mon, 19 Jun 2023 19:48:48 GMT

@Mich4F wrote:

When watching tv on sky q box whether it's live tv or from something I've recorded the screen goes blank and the box switches off. Any ideas why this is happening plz TIA

Hi @Mich4F

Is the Q box well ventilated and not stacked with other devices. Is looks like it may be overheating.

If this isn't the issue
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky Q box keeps switching itself off?

Mich4F — Mon, 19 Jun 2023 19:58:29 GMT

Thank you it is definitely not over heating as it's well ventilated. I have done the reset you suggested so hopefully this works. Thank you

Re: Sky Q box keeps switching itself off?

WeeAl57 — Fri, 27 Oct 2023 17:17:37 GMT

I'm getting this problem. Tried resetting the box, but it's still hapenning. Any more ideas?

Re: Sky Q box keeps switching itself off?

ElevenSeven — Tue, 19 Dec 2023 04:16:12 GMT

You are asleep. Otherwise you will see notice off box off soon to save energy

Re: Sky Q box keeps switching itself off?

drummer12 — Thu, 22 Feb 2024 10:35:43 GMT

Every time I switch my tv off my sky q box switches itself off. Any idea on how to fix this please

Re: Sky Q box keeps switching itself off?

xenon81 — Thu, 22 Feb 2024 10:42:25 GMT

@drummer12 wrote:
Every time I switch my tv off my sky q box switches itself off. Any idea on how to fix this please

That's the new smart standby feature. There's not much point leaving the Sky Q box on when the TV is off (it will still record etc in standby mode) but if you wish to disable this anyway, go to Settings, Setup, Preferences, set Smart Standby Mode to off.

Re: Sky Q box keeps switching itself off?

Invisiblename — Thu, 22 Feb 2024 10:55:00 GMT

@drummer12 wrote:
Every time I switch my tv off my sky q box switches itself off. Any idea on how to fix this please

New feature. Note that the Sky Q box is not "switching off", it is going into standby

Re: Sky Q box keeps switching itself off?

drummer12 — Thu, 22 Feb 2024 10:57:43 GMT

@xenon81

Thank you will try it later.

Re: Sky Q box keeps switching itself off?

Laing1 — Thu, 22 Feb 2024 11:39:44 GMT

@drummer12 wrote:

Every time I switch my tv off my sky q box switches itself off. Any idea on how to fix this please

@drummer12 as @Invisiblename say this is the new smart stanby feature introduced in the new Q250 software update if you don't want this to happen you can turn it off by doing the following

press the home button scroll down to settings then setup then preferences then smart standby and turn it off

Re: Sky Q box keeps switching itself off?

South+Toony — Wed, 10 Apr 2024 10:30:03 GMT

I think there is a point in having the Q box on when the TV is off. I have just got a new Q box and everytime I switch off the TV the box goes off which I am finding very frustrating (I am going to change this thanks to these Sky community posts).

For example, if I plan to watch the news at 6pm and have the box showing BBC, and then switch off the TV as say 5.30, if the box is still on and I don't quite make it to the TV by 6 I can switch on the TV and rewind to the beginning of the News programme so I have missed nothing. Of course this applies to any programme.

Re: Sky Q box keeps switching itself off?

Djsteve — Sun, 21 Apr 2024 02:28:39 GMT

Does t work don't bother

Re: Sky Q box keeps switching itself off?

Carmel25 — Fri, 29 Nov 2024 20:02:24 GMT

Yes I'm having the same problem. Sky qbox randomly just switching off whilst watching. Has happened 4 times this week.

Re: Sky Q box keeps switching itself off?

TDME — Sun, 01 Dec 2024 18:10:20 GMT

My sky box keeps turning off while I'm actively watching TV. Is this really caused by some software update introducing a "smart standby" feature or is it something else?

Re: Sky Q box keeps switching itself off?

Roginlon — Mon, 09 Dec 2024 22:07:09 GMT

Same here. Has happened several times this evening. Before only a couple of times over the last couple of weeks. It is getting annoying.

Re: Sky Q box keeps switching itself off?

ERNEST.SUTHERLAND — Mon, 09 Dec 2024 22:45:15 GMT

Same problem here.

Re: Sky Q box keeps switching itself off?

IanNorth — Tue, 31 Dec 2024 20:57:42 GMT

Help!! This is happening so frequently now. Over 15 times today alone

Re: Sky Q box keeps switching itself off?

sianmichaela — Wed, 01 Jan 2025 01:03:50 GMT

Happens to me all the time too, I don't watch much live TV, so it's usually when I'm in an app such as Netflix or Disney+ etc. Internet is working at the time, I can immediately press home and then reload the app but it's incredibly infuriating. Never experienced anything like this with previous provider. Feels like Sky Q is a dreadful, poorly maintained product which costs are a fortune to the customer. With no support seemingly..... No Sky reps in here to support?

Re: Sky Q box keeps switching itself off?

Carmel25 — Wed, 01 Jan 2025 10:22:13 GMT

Exactly same problem here. I've had sky q for years and this is a new problem for me.

Re: Sky Q box keeps switching itself off?

Carmel25 — Wed, 01 Jan 2025 10:22:52 GMT

No, but I have same problem