topic Re: Just upgraded to hub 5 on virginmedia to increase internet speed now sky won’t stay connected in Sky Q

Just upgraded to hub 5 on virginmedia to increase internet speed now sky won’t stay connected

Fergus47 — Sat, 22 Jul 2023 07:27:23 GMT

Just upgraded to Hub 5 on Virgin media (wifi6) and now the Sky Q boxes won't stay connected . I keep having to reset the network connection and it will stay connected for about 3 minutes and then loses connection! Sorry if this has already been discussed but I couldn't find it anywhere

Re: Just upgraded to hub 5 on virginmedia to increase internet speed now sky won’t stay connected

Quoman7 — Sat, 22 Jul 2023 07:51:14 GMT

@Fergus47 wrote:

Just upgraded to Hub 5 on Virgin media (wifi6) and now the Sky Q boxes won't stay connected . I keep having to reset the network connection and it will stay connected for about 3 minutes and then loses connection! Sorry if this has already been discussed but I couldn't find it anywhere

Hi @Fergus47 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Just upgraded to hub 5 on virginmedia to increase internet speed now sky won’t stay connected

Fergus47 — Sat, 22 Jul 2023 08:08:55 GMT

Hi @Quoman7 thank you, I tried that first but 😤unfortunately!

Re: Just upgraded to hub 5 on virginmedia to increase internet speed now sky won’t stay connected

PandJ2020 — Sat, 22 Jul 2023 08:11:09 GMT

Sounds like the Virgin router is steering the signal to 5GHz (which will drop out). The Q box will only stay connected to a 2.4GHz connection.

Re: Just upgraded to hub 5 on virginmedia to increase internet speed now sky won’t stay connected

Fergus47 — Sat, 22 Jul 2023 08:30:17 GMT

Hi @PandJ2020 thank you, I have done this but it is now very slow, why do they have the option of 5ghz if it isn't useable?

Re: Just upgraded to hub 5 on virginmedia to increase internet speed now sky won’t stay connected

Andy+Dobs — Sun, 01 Dec 2024 14:46:54 GMT

Connect them wired from sky q to mini box and leave for 30 min. Then pull data cable out and the WiFi should hold as that's what I have to do when connectivity problem comes up