topic Re: Sky Q box in Sky Q

Sky Q box

Bleaklow — Sun, 01 Dec 2024 13:11:37 GMT

My Sky Q box is 6 years old.
it's been not responding to being switched on.
I've been tearing my hair out in frustration.

I was told weeks ago that I would be getting a new box but as yet it's not arrived.
it is working at the moment but often it doesn't switch on.

Please send a replacement as soon as possible please

Meggsy — Sun, 01 Dec 2024 13:14:57 GMT

Put an offical complaint in. Ask for a refund for unuse of service. Complain to ombudsman

PandJ2020 — Sun, 01 Dec 2024 13:20:00 GMT

@Bleaklow wrote:
Please send a replacement as soon as possible please

You're not addressing Sky directly here. You'll need to contact them again.

Remember to remove your viewing card if they offer a box swap.