https://helpforum.sky.com/t5/Sky-Q/SkyQ-box-replacement/m-p/4837431#M678051 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2789379">@Roy+Bailie</a>&nbsp;</P> <P>As fellow customers we can't say why you may benefit from an engineer visit as we don't know the issue you're having.&nbsp;<BR /><BR /></P> <P>Sometimes Sky will dispatch a new box through DPD who will give it to you at the doorstep and take the faulty one away (<STRONG>so if this happens remember to remove your viewing card from the old box</STRONG>).&nbsp;</P> Sat, 30 Nov 2024 13:22:45 GMT Daniel0210 2024-11-30T13:22:45Z https://helpforum.sky.com/t5/Sky-Q/SkyQ-box-replacement/m-p/4837423#M678049 <P>Replacement SkyQ box. Why does an engineer need to call and what will he do that I couldn’t do?</P> Sat, 30 Nov 2024 13:15:38 GMT https://helpforum.sky.com/t5/Sky-Q/SkyQ-box-replacement/m-p/4837423#M678049 Roy+Bailie 2024-11-30T13:15:38Z https://helpforum.sky.com/t5/Sky-Q/SkyQ-box-replacement/m-p/4837431#M678051 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2789379">@Roy+Bailie</a>&nbsp;</P> <P>As fellow customers we can't say why you may benefit from an engineer visit as we don't know the issue you're having.&nbsp;<BR /><BR /></P> <P>Sometimes Sky will dispatch a new box through DPD who will give it to you at the doorstep and take the faulty one away (<STRONG>so if this happens remember to remove your viewing card from the old box</STRONG>).&nbsp;</P> Sat, 30 Nov 2024 13:22:45 GMT https://helpforum.sky.com/t5/Sky-Q/SkyQ-box-replacement/m-p/4837431#M678051 Daniel0210 2024-11-30T13:22:45Z