Starlink - connection

Huffy69 — Fri, 29 Nov 2024 20:39:30 GMT

Hi all,

I need some help. Just got Starlink internet but having terrible issues connecting my mini boxes. The main Sky Q box appears fine but the mini boxes connect for a few seconds and then lose network connection. Read a few blogs and nothing works. Don't want to have to run Ethernet cables around but any help would be well received. Happy with Starlink but now another hurdle.

Re: Starlink - connection

oldfella — Fri, 29 Nov 2024 20:47:39 GMT

@Huffy69 wrote:

Hi all,

I need some help. Just got Starlink internet but having terrible issues connecting my mini boxes. The main Sky Q box appears fine but the mini boxes connect for a few seconds and then lose network connection. Read a few blogs and nothing works. Don't want to have to run Ethernet cables around but any help would be well received. Happy with Starlink but now another hurdle.

Hi @Huffy69

The mini boxes need to connect to the main Q box (and not your Starlink Network)

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

topic Starlink - connection in Sky Q

Starlink - connection

Re: Starlink - connection