topic Re: Internet connection in Sky Q

Internet connection

Paul457 — Thu, 28 Nov 2024 08:06:33 GMT

I have BT broadband and Sky TV. I keep losing internet connection to the Sky Q box. It is the only device in the house where this is happening and nothing seems to resolve it. I have got to a point where I just want to cancel Sky Tv ! Can anyone e help !?

Re: Internet connection

PandJ2020 — Thu, 28 Nov 2024 08:19:11 GMT

As it's a non-Sky ISP it will only connect on 2.4GHz band.

Ensure your router does not steer connections to 5GHz as they will drop.

Best solution is to split SSID's between 2.4 and 5GHz.

Re: Internet connection

Paul457 — Fri, 29 Nov 2024 17:10:27 GMT

Thank you, I don't understand a word but I'll look in to it.
Thanks again.

Re: Internet connection

JUdy25 — Wed, 05 Mar 2025 14:13:16 GMT

Please help me

IAM the new customer. March 4 start my new connection but it's not working still now.. please help me .