topic Re: Mr David Spencer in Sky Q

Mr David Spencer

david+georgr+spen — Fri, 29 Nov 2024 11:34:12 GMT

My SkyQ mini box is sticking on Sky Q presentation and won't let me do anything.tried disconnecting everything and rebooting still stuck???

Re: Mr David Spencer

lettice — Fri, 29 Nov 2024 11:41:51 GMT

Try the Sky Q restart procedures as described here;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-box-wont-turn-on

Re: Mr David Spencer

lettice — Fri, 29 Nov 2024 11:43:26 GMT

If for your Sky Q mini that does not solve the issue, you can order a replacement on the link within that article.

Re: Mr David Spencer

oldfella — Fri, 29 Nov 2024 11:54:46 GMT

@david+georgr+spen wrote:
My SkyQ mini box is sticking on Sky Q presentation and won't let me do anything.tried disconnecting everything and rebooting still stuck???

Hi @david+georgr+spen

Reset your Q box remote by pressing and holding 7 & 9 together on the remote until it’s led flashes four times.
This will set it to infrared which will work all Q boxes. However the remote must be pointed directly at the Q box.

Switch your Q box back on and you then you should be able to get past the setup issues.

Once you get the Q box working make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- paIr