topic Re: Sky q box slow to play recorded programs in Sky Q

Sky q box slow to play recorded programs

Andy268 — Thu, 28 Nov 2024 20:59:26 GMT

My sky q box has become slow to respond when going to play a recorded program, also when deleting after viewing.

I have tried a reset, also a power off and on.

I have also reset my Internet router as well.

Re: Sky q box slow to play recorded programs

oldfella — Thu, 28 Nov 2024 21:01:53 GMT

@Andy268 wrote:

My sky q box has become slow to respond when going to play a recorded program, also when deleting after viewing.

I have tried a reset, also a power off and on.

I have also reset my Internet router as well.

Was that a Reset settings in the hidden menu @Andy268 ??

Re: Sky q box slow to play recorded programs

Andy268 — Thu, 28 Nov 2024 21:23:16 GMT

Yes it was

Re: Sky q box slow to play recorded programs

oldfella — Thu, 28 Nov 2024 21:26:05 GMT

@Andy268 wrote:

Yes it was

Hi @Andy268

Have you checked your Disk space in Recordings - Manage?

Re: Sky q box slow to play recorded programs

Andy268 — Thu, 28 Nov 2024 21:28:00 GMT

Yeah there is loads of space. Only about 8 programs on there.

Re: Sky q box slow to play recorded programs

oldfella — Thu, 28 Nov 2024 21:32:47 GMT

@Andy268 wrote:

Yeah there is loads of space. Only about 8 programs on there.

Assume you have checked your Q box software is up to date @Andy268 ?

Re: Sky q box slow to play recorded programs

Andy268 — Thu, 28 Nov 2024 21:37:39 GMT

Um no I haven't. How do you do that?

I assumed it updated itself.

Re: Sky q box slow to play recorded programs

oldfella — Thu, 28 Nov 2024 21:42:10 GMT

@Andy268 wrote:

Um no I haven't. How do you do that?

I assumed it updated itself.

Hi @Andy268

First thing to do is check if the box is on the latest Software.
See following links for latest Software versions and how to update Q software
https://www.sky.com/help/articles/sky-software-updates

https://www.sky.com/help/articles/updating-sky-box-software

Re: Sky q box slow to play recorded programs

Chodley — Fri, 29 Nov 2024 05:51:58 GMT

It does normally update itself

Re: Sky q box slow to play recorded programs

Andy268 — Fri, 29 Nov 2024 09:05:13 GMT

I did the update, will see if it made any difference tonight.

Thanks for the help.

Re: Sky q box slow to play recorded programs

PandJ2020 — Fri, 29 Nov 2024 09:07:27 GMT

If it remains unresponsive then it could be a sign of a failing hard disk.

Re: Sky q box slow to play recorded programs

Andy268 — Fri, 29 Nov 2024 21:41:06 GMT

OK, so it's still slow tonight.

So nothing has changed.

Any idea how I get an engineer to take a look?

Re: Sky q box slow to play recorded programs

oldfella — Fri, 29 Nov 2024 21:54:52 GMT

@Andy268 wrote:

OK, so it's still slow tonight.

So nothing has changed.

Any idea how I get an engineer to take a look?

Contact Sky directly @Andy268