topic Re: New Sky Q box installed in Sky Q

New Sky Q box installed

Valerie18 — Fri, 29 Nov 2024 04:38:13 GMT

New Sky Q box installed - but can't get on demand or get back recent programmes. Can't use TVx either . New box installed yesterday

Re: New Sky Q box installed

Chodley — Fri, 29 Nov 2024 05:44:32 GMT

What does "can't get back recent programmes" mean?

Is it connected to the internet ok?

by the way, a tip for future reference, it's most useful to put the actual problem in the subject line.

Re: New Sky Q box installed

Valerie18 — Fri, 29 Nov 2024 06:23:06 GMT

If this is your idea of helping - not happy with your rude comment I said I could not get on demand and should have said catch up tv! and yes I am connected to the internet!

As this is the first time I have used this community help line, owing to your reply, I will not be using again !

Re: New Sky Q box installed

MightyQuinn — Fri, 29 Nov 2024 07:22:13 GMT

Hi @Valerie18 Is your new box software up to date and not on the old delivered software. Home -> Settings -> System Info. It should be Q270. Just in case you are not aware, this is a public community forum and not Sky customer services.

Re: New Sky Q box installed

Chodley — Sat, 30 Nov 2024 00:41:38 GMT

@Valerie18 wrote:
If this is your idea of helping - not happy with your rude comment I said I could not get on demand and should have said catch up tv! and yes I am connected to the internet!
As this is the first time I have used this community help line, owing to your reply, I will not be using again !

It was intended as a serious suggestion - the subject is the only thing most people see in the list of threads, so putting the actual problem there means it's more likely that someone will see something they might know about and click on to offer advice.

So does the on-demand stuff like movies work but the catch-up menu doesn't?

Re: New Sky Q box installed

Laing1 — Sat, 30 Nov 2024 13:44:31 GMT

@Valerie18 wrote:

New Sky Q box installed - but can't get on demand or get back recent programmes. Can't use TVx either . New box installed yesterday

@Valerie18 what happens when you try to access on-demand/catch-up