topic Re: Romote broken in Sky Q

Romote broken

NataliaToner — Thu, 28 Nov 2024 19:54:52 GMT

Need a replacement

Re: Romote broken

oldfella — Thu, 28 Nov 2024 20:01:53 GMT

@NataliaToner wrote:

Need a replacement

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Romote broken

Daniel0210 — Thu, 28 Nov 2024 20:02:09 GMT

@NataliaToner
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Romote broken

Clareylou69 — Mon, 31 Mar 2025 09:40:01 GMT

My remote has broken in my main room and sky q too the sound is not working on either

Re: Romote broken

Daniel0210 — Mon, 31 Mar 2025 09:49:22 GMT

@Clareylou69

Then the advice in how to obtain a replacement applies to you too.