topic Re: Sound drops for about 3 to 4seconds. in Sky Q

Sound drops for about 3 to 4seconds.

jhgf — Wed, 27 Nov 2024 23:58:16 GMT

Sound drops out every 30 seconds for about 3 to 4seconds. This has just started and is on every channel, including apps such as Netflix. I have rebooted , including reset using hidden menu. What I have found is if I disconnect from the WiFi hub and reset Qbox then the sound issue goes away. However of course the Q box loses all WiFi connectivity so no apps etc. So is it a sky WiFi hub issue or a sky Q box issue it happens on all tv's . My gut tells me Sky software issues which they will not admit to

Re: Sound drops for about 3 to 4seconds.

Addie15 — Thu, 28 Nov 2024 12:01:35 GMT

Hi there, @jhgf. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sound drops for about 3 to 4seconds.

jhgf — Thu, 28 Nov 2024 12:29:18 GMT

Not had any contact!?