https://helpforum.sky.com/t5/Sky-Q/My-netfix-profile-has-changed-to-a-different-username-and-is-now-in-Spanish/m-p/4835365#M677789 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4196531">@LJ64</a>&nbsp;wrote:<BR /><P>My netfix profile has changed to a different username and is now in Spanish!</P><HR /></BLOCKQUOTE><P>Classic sign that your Netflix account has been hacked! As advised, you'll nee to contact Netflix.&nbsp; If you carryout the instructions below before you contact them via there website's Live chat, it should help speed things up.</P><P>&nbsp;</P><P>Netflix hidden menu</P><P>&nbsp;</P><UL><LI>Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote:<UL><LI>Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,Up, Up</LI></UL></LI><LI>This opens a hidden menu.</LI><LI>You can get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab.</LI><LI>Netflix Live chat should then be able to log the hackers out of Netflix on your sky q box, reset the email address associated with the Netflix account back to your own email address, and send you a link to follow to reset password and PIN number on the Netflix website on your mobile phone</LI></UL><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 28 Nov 2024 12:57:42 GMT Invisiblename 2024-11-28T12:57:42Z https://helpforum.sky.com/t5/Sky-Q/My-netfix-profile-has-changed-to-a-different-username-and-is-now-in-Spanish/m-p/4835330#M677783 <P>My netfix profile has changed to a different username and is now in Spanish!</P> Thu, 28 Nov 2024 11:41:32 GMT https://helpforum.sky.com/t5/Sky-Q/My-netfix-profile-has-changed-to-a-different-username-and-is-now-in-Spanish/m-p/4835330#M677783 LJ64 2024-11-28T11:41:32Z https://helpforum.sky.com/t5/Sky-Q/My-netfix-profile-has-changed-to-a-different-username-and-is-now-in-Spanish/m-p/4835347#M677786 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4196531">@LJ64</a>&nbsp;</P> <P>You will need to contact Netflix about this as your account might have been hacked.</P> Thu, 28 Nov 2024 11:52:40 GMT https://helpforum.sky.com/t5/Sky-Q/My-netfix-profile-has-changed-to-a-different-username-and-is-now-in-Spanish/m-p/4835347#M677786 caesarome 2024-11-28T11:52:40Z https://helpforum.sky.com/t5/Sky-Q/My-netfix-profile-has-changed-to-a-different-username-and-is-now-in-Spanish/m-p/4835365#M677789 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4196531">@LJ64</a>&nbsp;wrote:<BR /><P>My netfix profile has changed to a different username and is now in Spanish!</P><HR /></BLOCKQUOTE><P>Classic sign that your Netflix account has been hacked! As advised, you'll nee to contact Netflix.&nbsp; If you carryout the instructions below before you contact them via there website's Live chat, it should help speed things up.</P><P>&nbsp;</P><P>Netflix hidden menu</P><P>&nbsp;</P><UL><LI>Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote:<UL><LI>Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,Up, Up</LI></UL></LI><LI>This opens a hidden menu.</LI><LI>You can get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab.</LI><LI>Netflix Live chat should then be able to log the hackers out of Netflix on your sky q box, reset the email address associated with the Netflix account back to your own email address, and send you a link to follow to reset password and PIN number on the Netflix website on your mobile phone</LI></UL><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 28 Nov 2024 12:57:42 GMT https://helpforum.sky.com/t5/Sky-Q/My-netfix-profile-has-changed-to-a-different-username-and-is-now-in-Spanish/m-p/4835365#M677789 Invisiblename 2024-11-28T12:57:42Z https://helpforum.sky.com/t5/Sky-Q/My-netfix-profile-has-changed-to-a-different-username-and-is-now-in-Spanish/m-p/4836536#M677951 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4196531">@LJ64</a>&nbsp; Did you get this sorted?</P> Fri, 29 Nov 2024 13:52:45 GMT https://helpforum.sky.com/t5/Sky-Q/My-netfix-profile-has-changed-to-a-different-username-and-is-now-in-Spanish/m-p/4836536#M677951 Invisiblename 2024-11-29T13:52:45Z