topic Re: Thumbnails matched to incorrect episodes in Sky Q

Thumbnails matched to incorrect episodes

Anonymous — Thu, 28 Nov 2024 09:50:21 GMT

Coronation Street itv1 thumbnails

Today is Wednesday, November 27th, and here’s the breakdown of the thumbnail issues:

1.Today's Episode (November 27): The thumbnail currently displayed for today’s scheduled episode is meant for the episode that aired this past Monday.

2. This Friday's Episode (November 29): The thumbnail showing for this Friday's scheduled episode is actually meant for today’s episode.

3. Next Monday's Episode (December 2): The thumbnail currently showing for next Monday's scheduled episode is intended for this Friday's episode.

4.next Wednesdays episode (4th) thumbnails showing for Wednesdays 4th scheduled episode is meant for Monday 2nd episode Issue on Sky’s tv guide on sky.com and on sky Q

they are not matched with the correct episode scheduled airings. This misalignment will likely continue for all future episodes until it is resolved, leading to ongoing confusion for viewers.

please could you look into this issue or pass this on thank you I did email the viewers team last week but never got a reply so want to make sure this gets passed on thank you

Re: Thumbnails matched to incorrect episodes

MightyQuinn — Thu, 28 Nov 2024 10:15:17 GMT

Hi @Anonymous I would reboot (power cycle) everything, especially your broadband router. This glitch is very common and has been present since day one (approaching nine years). It may not correct existing thumbnails rectrospectively, but should correct them on-going.

Re: Thumbnails matched to incorrect episodes

Anonymous — Thu, 28 Nov 2024 10:41:41 GMT

@MightyQuinn wrote:
Hi @Anonymous I would reboot (power cycle) everything, especially your broadband router. This glitch is very common and has been present since day one (approaching nine years). It may not correct existing thumbnails rectrospectively, but should correct them on-going.

Hi I tried that last week and this week but all scheduled ones still show incorrect thumbnails as mentioned above and never used to happen for scheduled episode of corrie on itv1 I did email viewers team last week and no reply I just want it make sure the right teams at sky look into this and sky should contact the broadcaster if sky can't fix it thanks

@Kelsingra

Re: Thumbnails matched to incorrect episodes

Anonymous — Thu, 28 Nov 2024 10:47:17 GMT

This exact same issue is also on sky go for scheduled eosides so issue on sky Q,sky go and Sky's tv guide on sky.com