topic Sky Mini's - not seeing the SKY Q box in Sky Q

Sky Mini's - not seeing the SKY Q box

Chris395 — Thu, 28 Nov 2024 08:56:21 GMT

Hi,

I recently had Sky Fibre installed (2 weeks ago). Recently (in the last 2 days), my Sky mini boxes freeze and cannot see the SKY Q box. If left, it corrects itself with 2 - 5 mins. This happens about every 20 mininutes, which is frustrating when trying to watch SKY.

Re: Sky Mini's - not seeing the SKY Q box

Laing1 — Thu, 28 Nov 2024 16:48:41 GMT

@Chris395 wrote:

Hi,

I recently had Sky Fibre installed (2 weeks ago). Recently (in the last 2 days), my Sky mini boxes freeze and cannot see the SKY Q box. If left, it corrects itself with 2 - 5 mins. This happens about every 20 mininutes, which is frustrating when trying to watch SKY.

@Chris395 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini boxes

Re: Sky Mini's - not seeing the SKY Q box

Chris395 — Tue, 03 Dec 2024 11:18:49 GMT

Hi, It looks like this has fixed the issue. Fingers crossed. Thanks for your help