topic Re: Sky Q box in Sky Q

Sky Q box

GrimReader — Wed, 27 Nov 2024 18:40:24 GMT

My Sky q box and my tv won't recognise each other. I am on my 3rd box and sky "cant" send an engineer until the 21st Feb next year. Meanwhile, I still have to pay for sky tv. I'm not at all happy! 🤨

Re: Sky Q box

oldfella — Wed, 27 Nov 2024 19:24:53 GMT

@GrimReader wrote:
My Sky q box and my tv won't recognise each other. I am on my 3rd box and sky "cant" send an engineer until the 21st Feb next year. Meanwhile, I still have to pay for sky tv. I'm not at all happy! 🤨

What exactly is your issue @GrimReader ?

ie in what will they not recognise each other?

Re: Sky Q box

GrimReader — Wed, 27 Nov 2024 19:32:13 GMT

Hi, Oldfella! The tv gives me a "no signal" notice, and the sky q box doesn't go past the "you will be up and running..." notice. The sky q box light stays on red. I haven't moved any cables from anywhere, until the fault first began. I have been through the reset so many times!

Re: Sky Q box

oldfella — Wed, 27 Nov 2024 19:36:26 GMT

@GrimReader wrote:

Hi, Oldfella! The tv gives me a "no signal" notice, and the sky q box doesn't go past the "you will be up and running..." notice. The sky q box light stays on red. I haven't moved any cables from anywhere, until the fault first began. I have been through the reset so many times!

Hi @GrimReader

Have you tried pressing the Standby button (Amber led) on the front of the min box.
If this turns the mini box on
With the mini box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Re: Sky Q box

GrimReader — Wed, 27 Nov 2024 19:39:51 GMT

Unfortunately, I don't have a mini box. I only have a main box. Since the box won't turn on, I can't connect the remote.

Re: Sky Q box

Chodley — Wed, 27 Nov 2024 19:42:39 GMT

"The tv gives me a "no signal" notice, and the sky q box doesn't go past the "you will be up and running..." notice."

How are you getting both of these? Is it at different times?

Re: Sky Q box

oldfella — Wed, 27 Nov 2024 19:43:03 GMT

@GrimReader wrote:

Unfortunately, I don't have a mini box. I only have a main box. Since the box won't turn on, I can't connect the remote.

Sorry @GrimReader .

Its the same procedure with the main Q box.

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Re: Sky Q box

Chodley — Wed, 27 Nov 2024 19:43:51 GMT

He said the button light is red though, not amber, I think?

Re: Sky Q box

GrimReader — Wed, 27 Nov 2024 19:44:47 GMT

Have tried all of that!

Re: Sky Q box

Chodley — Wed, 27 Nov 2024 19:45:59 GMT

the "Answer" button doesn't mean "reply" on here.

It means "this post has the right Answer to my problem."

Re: Sky Q box

GrimReader — Wed, 27 Nov 2024 19:46:01 GMT

Hi, Chodley! The button light is red!

Re: Sky Q box

Chodley — Wed, 27 Nov 2024 19:47:30 GMT

@GrimReader wrote:
Hi, Chodley! The button light is red!

Yeah that's what I said

That says to me the box is knackered and unable to boot properly.

Re: Sky Q box

GrimReader — Wed, 27 Nov 2024 19:48:07 GMT

So, you can probably tell, I'm new. 🫠

Re: Sky Q box

GrimReader — Wed, 27 Nov 2024 19:49:30 GMT

It's the 3rd box in a week. They can't all be broken, surely?

Re: Sky Q box

Chodley — Wed, 27 Nov 2024 19:49:55 GMT

@GrimReader wrote:
So, you can probably tell, I'm new. 🫠

It happens quite often 😄. Confusing because the actual Reply button is just a swooshy arrow. Unintuitive.

Re: Sky Q box

Chodley — Wed, 27 Nov 2024 19:51:45 GMT

@GrimReader wrote:
It's the 3rd box in a week. They can't all be broken, surely?

Wow

that does seem unlikely. Can you start it without the hdmi (or ethernet if applicable) plugged in and see if it ever gets to a steady state with an amber light? Should take 5-10 minutes.

Re: Sky Q box

GrimReader — Wed, 27 Nov 2024 19:53:38 GMT

Mm! Not tried that. Will give it a try! 🙂 At this stage, I'll stand on my head and whistle dixie.

Re: Sky Q box

GrimReader — Wed, 27 Nov 2024 21:14:13 GMT

Hello again, Chodley! The box remains in a state of stasis, unable to move past the "hello" stage! I'm gonna leave it now until tomorrow. Thanks for your help. 👍🙂