topic Re: Sky Q Mini in Sky Q

Sky Q Mini

Nat87 — Mon, 25 Nov 2024 20:38:01 GMT

After moving our mini box we no longer get signal.

Sky have advised they cannot provide a signal booster and I have to request one from my internet provide.

When I advised we already have a WiFi booster and it is not helping the sky box connect she suggested I get a second one.

is this right, I read that a booster can be supplied even if my WiFi is not with sky. if so any tips on what I can do to get it to connect.

Re: Sky Q Mini

oldfella — Mon, 25 Nov 2024 20:43:23 GMT

@Nat87 wrote:

After moving our mini box we no longer get signal.

Sky have advised they cannot provide a signal booster and I have to request one from my internet provide.

When I advised we already have a WiFi booster and it is not helping the sky box connect she suggested I get a second one.

is this right, I read that a booster can be supplied even if my WiFi is not with sky. if so any tips on what I can do to get it to connect.

Hi @Nat87

Afraid mini boxes will not connect to 3rd party WiFi boosters.

Sky should be able to provide one to aid Q box connectivity.

You could try try the following to reset the Mini WiFi.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly. Maybe you be may a better response from a different agent.

Re: Sky Q Mini

Nat87 — Mon, 25 Nov 2024 21:42:56 GMT

Thank you for your response.

After speaking with sky today, they have advised they cannot provide me one as I use a third party for my internet.

Dont know where to go from here.

Re: Sky Q Mini

oldfella — Mon, 25 Nov 2024 21:47:29 GMT

@Nat87 wrote:

Thank you for your response.

After speaking with sky today, they have advised they cannot provide me one as I use a third party for my internet.

Dont know where to go from here.

Hi @Nat87

Did you explain that you need the Sky Q booster to connect a mini ?

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Q Mini

Nat87 — Mon, 25 Nov 2024 21:47:36 GMT

Hi,

Yes, we went through loads of different tests and then I was told to just get another WiFi booster from my provider.

Re: Sky Q Mini

oldfella — Mon, 25 Nov 2024 21:49:17 GMT

@Nat87 wrote:

Hi,

Yes, we went through loads of different tests and then I was told to just get another WiFi booster from my provider.

As I said @Nat87

these will not help to connect mini boxes.

Re: Sky Q Mini

Nat87 — Mon, 25 Nov 2024 21:50:01 GMT

Ok, I will try again tomorrow.

thank you for your help.

Re: Sky Q Mini

oldfella — Mon, 25 Nov 2024 21:54:13 GMT

@Nat87 wrote:

Ok, I will try again tomorrow.

thank you for your help.

As I said in my earlier post @Nat87

I have escalated this to Sky.

Read the previous pist for information

Re: Sky Q Mini

Nat87 — Mon, 25 Nov 2024 21:56:42 GMT

Thank you so much. I will keep an eye out for that.

Re: Sky Q Mini

TimmyBGood — Mon, 25 Nov 2024 22:41:16 GMT

@Nat87

Note the key is to emphasise this is a Q television problem, not one with WiFi.