topic Re: mini box connection in Sky Q

mini box connection

Terry45 — Mon, 25 Nov 2024 17:47:36 GMT

My mini boxes keep loosing there connection to the internet and the main box

Re: mini box connection

Terry45 — Mon, 25 Nov 2024 17:51:16 GMT

The screens freeze shortly after they connect, they then loose connection to the box and internet

Re: mini box connection

Laing1 — Mon, 25 Nov 2024 17:54:51 GMT

@Terry45 wrote:

The screens freeze shortly after they connect, they then loose connection to the box and internet

@Terry45 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box

Re: mini box connection

Terry45 — Mon, 25 Nov 2024 17:55:39 GMT

Done that a few times

Re: mini box connection

Laing1 — Mon, 25 Nov 2024 18:00:44 GMT

@Terry45 who is your broadband provider if Sky what router do you have black or white ?

Re: mini box connection

oldfella — Mon, 25 Nov 2024 18:01:59 GMT

@Terry45 wrote:

Done that a few times

Hi @Terry45

Have you completely reset your minis.

Try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the minis and you will need to contact Sky directly.