topic Cant Access Catchup, but broadband is ok in Sky Q

Cant Access Catchup, but broadband is ok

Flarkey — Mon, 25 Nov 2024 12:45:53 GMT

Is anyone else having problems with Catchup TV? Ever since Saturday I havent been able to access some online sevives. My broadband internet connection is ok - voice search, iPlayer and Netflix are working ok - but nothing else. I've reset my wifi and Sky Q box, and I've even tried other wifi networks and a cable connection, but still no luck.

is there anything else i can do?

Flarkey

Re: Cant Access Catchup, but broadband is ok

Addie15 — Tue, 26 Nov 2024 09:06:58 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147