topic Re: Sky Q Mini Box Seized in Sky Q

Sky Q Mini Box Seized

Neils58 — Sat, 23 Nov 2024 12:39:13 GMT

Just changed my router and joined the new network on my main box. Tried to reactivate the mini box to join the new network but it has seized. When rebooting and the screen goes blank, the red light appears on the front of the box and won't respond to the remote. Any suggestions please? Thank you.

Re: Sky Q Mini Box Seized

Lisa-P1987 — Sun, 24 Nov 2024 11:48:08 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q Mini Box Seized

Neils58 — Sun, 24 Nov 2024 12:24:52 GMT

Thank you - turns out it was an issue with my network - I rebooted the router and this sorted the issue.

Re: Sky Q Mini Box Seized

Addie15 — Mon, 25 Nov 2024 08:10:33 GMT

Happy to hear it's resolved. We are closing this invite then, but if there is anything else you need in the future, please do not hesitate to get in touch.