topic Screen shows HDMI 1 in Sky Q

Screen shows HDMI 1

valr — Sun, 24 Nov 2024 14:52:36 GMT

Black screen. Not responding to remote. Changed to a working cable from other tv, still not working.

Re: Screen shows HDMI 1

stereohaven — Sun, 24 Nov 2024 14:56:38 GMT

@valr wrote:
Black screen. Not responding to remote. Changed to a working cable from other tv, still not working.

Have you tried a reset on the Q box by pulling out the power lead and leaving it for at least 5 minutes before plugging back in?

Re: Screen shows HDMI 1

valr — Sun, 24 Nov 2024 15:24:13 GMT

Still nothing happening.

Re: Screen shows HDMI 1

stereohaven — Sun, 24 Nov 2024 15:36:55 GMT

@valr wrote:
Still nothing happening.

Is anything else plugged into the TV that works?

Assuming the TV works as it should, if you can't get anything out of the Q box after changing the HDMI and a power reset then you might need an engineer.

To do things like a software update requires your to be able to use the remote and see what you are doing.

Re: Screen shows HDMI 1

valr — Sun, 24 Nov 2024 15:40:30 GMT

Think I will call Sky for an engineer as it's not responding .

Thanks

Re: Screen shows HDMI 1

oj01 — Sun, 24 Nov 2024 17:42:38 GMT

@valr wrote:
Think I will call Sky for an engineer as it's not responding .
Thanks

Is HDMI 1 where the Sky Q box is connected to?

Re: Screen shows HDMI 1

valr — Mon, 25 Nov 2024 08:16:47 GMT

Sorted! Spoke to Sky.