topic Sky box not responding cant delete programes cant record programmes and tele screen goes blank in Sky Q

Sky box not responding cant delete programes cant record programmes and tele screen goes blank

Colin1705 — Sun, 24 Nov 2024 13:46:03 GMT

Cant record or delete programs screen goes blank and won't show the picture.

Re: Sky box not responding cant delete programes cant record programmes and tele screen goes blank

Colin1705 — Sun, 24 Nov 2024 13:58:48 GMT

Not yet received a reply to my first message

Re: Sky box not responding cant delete programes cant record programmes and tele screen goes blank

Laing1 — Sun, 24 Nov 2024 14:33:32 GMT

@Colin1705 wrote:

Not yet received a reply to my first message

@Colin1705 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Sky box not responding cant delete programes cant record programmes and tele screen goes blank

BillMcGill — Mon, 14 Jul 2025 11:54:16 GMT

Our Sky+ box does the same. Did you get it resolved?

Re: Sky box not responding cant delete programes cant record programmes and tele screen goes blank

PandJ2020 — Mon, 14 Jul 2025 12:21:28 GMT

@BillMcGill wrote:
Our Sky+ box does the same. Did you get it resolved?

OP had a Q box. If you have a Sky+ then these are no longer supported by Sky. (I believe they can only offer you a switch to Q)