topic Re: Voice Control Issue in Sky Q

Voice Control Issue

Mr+Ripley — Thu, 21 Nov 2024 13:31:34 GMT

Can someone explain to me why, when I do a voice search for the film Thanksgiving, I get a huge amount of content for the NFL but no sign of the film? However, if I use the alphabet search method, the only hit I get is the film. It doesn't make sense. Tbh, it's not the only issue I've had with voice search recently & I do speak very clearly when I use it. Please see the 5 screenshots below.

Re: Voice Control Issue

Mr+Ripley — Fri, 22 Nov 2024 13:47:07 GMT

So I guess I'm not the only one baffled by this. Really, hasn't anyone got an opinion about this or an idea why it's happened?

Re: Voice Control Issue

Mr+Ripley — Sat, 23 Nov 2024 17:47:56 GMT

Thanks for your help with this. Oh, right, my mistake.

Re: Voice Control Issue

Mr+Ripley — Sun, 24 Nov 2024 13:01:40 GMT

It says on this board that a reply will generally be given to a new discussion within 90 minutes. It is now about 4290 minutes since I started this discussion & yet nothing, nada, zilch. Why do I bother?

Re: Voice Control Issue

MightyQuinn — Sun, 24 Nov 2024 13:13:55 GMT

Hi @Mr+Ripley Sorry, you can't force fellow customers to respond to your question. Have you tried asking viewer relations?

Re: Voice Control Issue

stereohaven — Sun, 24 Nov 2024 14:18:26 GMT

No idea why voice search isn't picking it up @Mr+Ripley, but from the home screen, if you go Sky Cinema > Genres > Horror, the 2023 movie with that title is there.

Re: Voice Control Issue

Mr+Ripley — Mon, 25 Nov 2024 11:39:05 GMT

@MightyQuinn wrote:
Hi @Mr+Ripley Sorry, you can't force fellow customers to respond to your question. Have you tried asking viewer relations?

@MightyQuinn I know I can't force a reply, but what I found annoying is waiting 3 days for a reply whilst seeing all the other posts on the same board getting replies. Anyway, it seems to be a mystery so I guess I will have to let it go.

Re: Voice Control Issue

AnytimePlus+On+VM — Mon, 25 Nov 2024 13:44:27 GMT

@Mr+Ripley wrote:
Can someone explain to me why, when I do a voice search for the film Thanksgiving, I get a huge amount of content for the NFL but no sign of the film? However, if I use the alphabet search method, the only hit I get is the film. It doesn't make sense. Tbh, it's not the only issue I've had with voice search recently & I do speak very clearly when I use it. Please see the 5 screenshots below.

I asume it's still the case (based on this).

When Sky Q 1st launched the voice search used a different database (and logic I think) to that of the text search (I think the text search works on a database on the local box, where as the voice serach works on a database on a Sky server).

As such you can find huge dfferences between the 2 depending on what is searched for. We tend to use the text search as it just seems more reliable to us (and isn't much slower if you know the old texting layout of the remote).

Re: Voice Control Issue

Mr+Ripley — Mon, 25 Nov 2024 15:36:51 GMT

@AnytimePlus+On+VM Yes, it is still happening, lots of NFL hits, no film. What I don't get is that Thanksgiving doesn't sound anything like NFL. A weird anomaly. Anyway, thanks for replying, appreciated.

Re: Voice Control Issue

stereohaven — Mon, 25 Nov 2024 18:33:08 GMT

@Mr+Ripley wrote:
@AnytimePlus+On+VM Yes, it is still happening, lots of NFL hits, no film. What I don't get is that Thanksgiving doesn't sound anything like NFL. A weird anomaly. Anyway, thanks for replying, appreciated.

No anomaly, it's because there were lots of Thanksgiving NFL games on in the US when you were searching.

Re: Voice Control Issue

Mr+Ripley — Mon, 25 Nov 2024 19:05:09 GMT

@stereohaven wrote:
@Mr+Ripley wrote:
@AnytimePlus+On+VM Yes, it is still happening, lots of NFL hits, no film. What I don't get is that Thanksgiving doesn't sound anything like NFL. A weird anomaly. Anyway, thanks for replying, appreciated.
No anomaly, it's because there were lots of Thanksgiving NFL games on in the US when you were searching.

@stereohaven Okay, fair enough, I did not realise that, so thanks for clearing that mystery up.

Re: Voice Control Issue

AnytimePlus+On+VM — Fri, 29 Nov 2024 12:03:54 GMT

@Mr+Ripley wrote:
@stereohaven wrote:
@Mr+Ripley wrote:
@AnytimePlus+On+VM Yes, it is still happening, lots of NFL hits, no film. What I don't get is that Thanksgiving doesn't sound anything like NFL. A weird anomaly. Anyway, thanks for replying, appreciated.
No anomaly, it's because there were lots of Thanksgiving NFL games on in the US when you were searching.
@stereohaven Okay, fair enough, I did not realise that, so thanks for clearing that mystery up.

I think that's a good example of the difference between the 2.

I guess the voice search is doing a more natural language search and so has linked "thanksgiving" to the NFL games happening on Thanks Giving (similar to the Boxing Day premier league matches). Where as I guess the text search just does a straight search for the title/actors and so found the film.

Some people will prefer one over the other. We only use search to find what we know we want rather than something that we don't know that we want, hence the text search works perfectly for us.