topic Re: You tube buffering in Sky Q

You tube buffering

Jenny77 — Tue, 12 Sep 2023 09:01:03 GMT

This past week the youtube app has been intermittently buffering where it never has done so before. We have no Internet issues. My young son is Autistic and really struggles every time it comes up loading on the screen- please help!!!

Re: You tube buffering

cuke — Tue, 12 Sep 2023 11:10:39 GMT

Does the tv also have a youtube app? If so try that and report back...

Re: You tube buffering

Jenny77 — Tue, 12 Sep 2023 11:15:03 GMT

No sadly not.

Re: You tube buffering

SeanW72 — Wed, 13 Sep 2023 20:39:13 GMT

I'm experiencing something like this. The video stream and a audio suddenly goes out of sync and then the video pauses and we get the buffering sign where it gets stuck. If you skip the video forward using the remote it suddenly jumps back a few seconds and starts playing again. No internet issues, so anyone got any ideas.

Re: You tube buffering

Chodley — Thu, 14 Sep 2023 06:22:58 GMT

Hardwire your Q to the router

Re: You tube buffering

dhield — Mon, 18 Sep 2023 09:06:56 GMT

My SkyQ has also developed this unusual buffering symptom after pausing a YouTube video then resuming. Goes out if sync then buffers. Never did this before. My sky q is hardwired and I get 500mbps download speed.

Re: You tube buffering

Chodley — Mon, 18 Sep 2023 10:01:38 GMT

@dhield wrote:
My SkyQ has also developed this unusual buffering symptom after pausing a YouTube video then resuming. Goes out if sync then buffers. Never did this before. My sky q is hardwired and I get 500mbps download speed.

Is wifi disabled?

Re: You tube buffering

dhield — Mon, 18 Sep 2023 10:37:55 GMT

Yes, I have disabled WiFi on all SkyQ devices. But is there an easy way to check that Sky Q hasn't defaulted back to WiFi and is using the hardwired cable connection?

Re: You tube buffering

martin261170 — Tue, 19 Sep 2023 12:47:51 GMT

Ive been getting the same. never happened before. Same videos are working fine in the TV's app so its not the internet signal. Wifi is off too and everything hard wired back to the sky q main box. Contstantly getting tv schedule not found as well.

Re: You tube buffering

Chodley — Wed, 20 Sep 2023 00:01:00 GMT

@dhield wrote:
Yes, I have disabled WiFi on all SkyQ devices. But is there an easy way to check that Sky Q hasn't defaulted back to WiFi and is using the hardwired cable connection?

Yeah, double check it's still disabled.

Re: You tube buffering

biscuitdog2020 — Fri, 29 Sep 2023 00:51:02 GMT

I'm having a similar issue if I pause it it suddenly jumps back and freezes I'm guessing if is the app as it's only done it in the last few weeks

Also I'm hardwired not WiFi

Re: You tube buffering

Vegeta — Mon, 09 Oct 2023 13:22:17 GMT

After putting up with this the past month or so, I thought I would check to see if it was just my homes Sky that was having this issue on YouTube when you pause. It was never an issue for years previously, and looking at the comments it looks like everyone has the same issue, so I'm assuming it's something Sky have changed.

I really hope they fix it, as it's very frustrating.

Re: You tube buffering

dhield — Mon, 09 Oct 2023 13:41:44 GMT

There has been no change with this for me. Its really annoying because even a breif pause causes the buffering. So long as you dont hit pause, its absoutely fine but that's not really good enough.

Re: You tube buffering

jjclaws — Mon, 16 Oct 2023 19:36:52 GMT

Exact same issue as described by many others. Pause playback momentarily and then press play to continue playback. Video will initially play then will run briefly with no audio before eventually pausing. Eventually the video will restart normal playback. It appears it can be sped up by fast forwarding the video slightly. Again, like others this issue has only started in the last couple of months. Quite frustrating and would be nice if an update was put in place to resolve.

Re: You tube buffering

Swiney — Mon, 13 Nov 2023 12:34:48 GMT

Exact same issue here. Does anybody know a fix as of yet?

Re: You tube buffering

dmarquis — Mon, 05 Feb 2024 20:11:57 GMT

My Sky Q has been doing this for months and I've just thought to see if there was any talk of it online.

Exactly the same scenario. YouTube is absolutely fine on the Sky Q box until it is paused, then will skip and judder for a few seconds and buffer/stop. Once we skip back or forward it is fine again.

Been happening for months.

Every other app on Sky Q is fine. And YouTube is fine on other devices.

We don't pause enough to forgo the simplicity of using the mic on the remote to launch it, but it is irritating when it happens. It would be nice for a fix after all these months.

Re: You tube buffering

simonrossi — Mon, 29 Jul 2024 18:26:03 GMT

Identical issue. You tube works fIne using LG app, but sky q, aa soon as you pause a video will behave exactly as described above. I have 1 gig FTP connection and sky q is hardwired to the network.

Re: You tube buffering

jd007 — Mon, 05 Aug 2024 09:45:21 GMT

I've had this issue for the past two weeks. Today, despite all the messages in this forum, Sky TV telephone support told me that they know of nobody else with this issue. Frustrating to have a Support Forum that Sky Support don't read. 😞

Re: You tube buffering

jjclaws — Mon, 05 Aug 2024 13:13:17 GMT

About sums it up for Sky. It seems they're happy to keep jacking there costs up year on year under the guise of increased services. They're like the TV equivalence of council tax albeit more optional. Pay more but get increasingly less service!

Re: You tube buffering

Hambo20 — Mon, 19 Aug 2024 10:15:30 GMT

Does anyonwe know how to fix it?

I read somwhere doing a factory reset on the box works but not tried it yet as not sure of some of my app passwords