https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829507#M676887 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3470144">@pammiecp</a>&nbsp; You seem to have created a number of threads around this issue across various parts of the community which is unneccassary and causes duplication of replies, the duplicate threads have been removed.</P> <P>&nbsp;</P> <P>Please stick to one thread.</P> Sat, 23 Nov 2024 15:06:08 GMT GD1 2024-11-23T15:06:08Z https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829477#M676877 Probelm dieloafing programmes Sat, 23 Nov 2024 14:49:13 GMT https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829477#M676877 pammiecp 2024-11-23T14:49:13Z https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829493#M676886 <P>What sort of problem?</P> Sat, 23 Nov 2024 14:57:44 GMT https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829493#M676886 PandJ2020 2024-11-23T14:57:44Z https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829495#M676881 <P>Downloading?</P><P>&nbsp;</P><P>Error message?</P> Sat, 23 Nov 2024 14:58:20 GMT https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829495#M676881 PandJ2020 2024-11-23T14:58:20Z https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829498#M676884 <P>Are you on sky q, sky+, sky stream, or sky glass?</P> Sat, 23 Nov 2024 14:59:51 GMT https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829498#M676884 nolte 2024-11-23T14:59:51Z https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829502#M676885 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3470144">@pammiecp</a>&nbsp;wrote:<BR />Probelm dieloafing programmes<HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3470144">@pammiecp</a>&nbsp;</P> <P>I have removed your other post as it isn't necessary to start multiple threads with the same issue.</P> <P>&nbsp;</P> <P>Regardingnyour downloading issue</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to be done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> <P>&nbsp;</P> Sat, 23 Nov 2024 15:03:12 GMT https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829502#M676885 oldfella 2024-11-23T15:03:12Z https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829507#M676887 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3470144">@pammiecp</a>&nbsp; You seem to have created a number of threads around this issue across various parts of the community which is unneccassary and causes duplication of replies, the duplicate threads have been removed.</P> <P>&nbsp;</P> <P>Please stick to one thread.</P> Sat, 23 Nov 2024 15:06:08 GMT https://helpforum.sky.com/t5/Sky-Q/Pam/m-p/4829507#M676887 GD1 2024-11-23T15:06:08Z